These Terms and Conditions (the “Terms”) govern your use of this website (the “Website”) and its associated services (collectively, the “Service”). By accessing or using the Website, whether as a guest or a registered user with an account (“Account”), you acknowledge and agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using the Website or accessing the Service.
The Service is owned by TD Investments Ltd., a limited liability company registered in Belize under registration number 000023410, with its registered office at 9 Barrack Road, Belize City, Belize (the “Company”).
We reserve the right to amend these Terms at any time. Updates will be effective immediately upon publication on the Website. It is your responsibility to review these Terms periodically. Continued use of the Website following any amendments constitutes acceptance of the revised Terms.
By using the Service, you confirm that:
You are at least 18 years old or of legal gambling age in your jurisdiction.
You are legally capable of entering into a binding agreement.
Online gambling is permitted in your place of residence.
You will not use VPNs or other methods to conceal your location.
You are the authorized user of any payment method used.
You acknowledge the risk of financial loss when placing bets.
You are not engaging in fraudulent or manipulative activity.
You must not:
Use the Service if you are underage or prohibited from gambling in your jurisdiction.
Use a third party’s account or transfer accounts.
Attempt to manipulate the Service or cheat.
Engage in unlawful activity, including unauthorized data collection.
We reserve the right to terminate accounts that violate these conditions.
To register, you must:
Provide accurate personal information.
Maintain an active and unique email address.
Submit proof of identity if requested.
Use only one account per individual.
Failure to comply may result in account suspension or closure.
We may suspend or close accounts at our discretion.
Misuse, fraud, or violation of these Terms may lead to forfeiture of funds.
Inactive accounts (12 months without activity) may be deemed dormant, with loyalty points and balances subject to forfeiture.
Deposits must come from accounts registered in your name.
Fees may apply to deposits and withdrawals.
Chargebacks or fraudulent transactions may result in account suspension.
8.1. You may withdraw any unused and cleared funds from your player account by submitting a withdrawal request in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is $100 (or the equivalent in other currencies).
8.2. No withdrawal fees apply if you have wagered your deposit at least once. If not, a minimum processing fee of $20 (or equivalent) may be deducted to prevent money laundering.
8.3. We reserve the right to request a photo ID, proof of address, or additional verification steps (such as a selfie or verification call) before processing any withdrawals. Verification may also be required at any time during your account’s lifetime.
8.4. All verification documents must be submitted within 14 days (336 hours), or your withdrawal request will be reversed, and funds returned to your account until the required documents are provided.
8.5. Withdrawals must be processed to the original payment method used for deposits. In certain cases, we may allow withdrawals to an alternative method, subject to additional security checks.
8.6. If your account is inaccessible, dormant, locked, or closed, please contact Customer Support to request a withdrawal.
8.7. Withdrawals may not be processed if you violate our Restricted Use policy (Sections 3.3 and 4).
8.8. Withdrawals below $2,500 (or equivalent) will be paid as a lump sum. Larger amounts will be paid in installments, up to a maximum of $10,000 per transaction, depending on your account tier.
8.9. A service fee of $0 to $30 (or equivalent) per transaction may apply, depending on the withdrawal method:
Bitcoin: $0 fee, processing time up to 3 business days.
Wire Transfer: $20 fee, processing time up to 5 business days.
9.1. You are responsible for ensuring that all payments owed to us are made in good faith. You must not attempt to reverse payments or take any actions that would result in chargebacks. If a chargeback occurs, you will be liable for any resulting losses and may incur a $50 administration fee per chargeback.
9.2. We use third-party electronic payment processors and merchant banks to process transactions. By using our services, you agree to their terms and conditions, provided they are disclosed and do not conflict with our own.
9.3. All transactions are monitored to prevent money laundering or terrorism financing. Suspicious transactions will be reported to relevant authorities.
10.1. We are not responsible for technical issues, downtime, server disruptions, or delays caused by your internet provider or third-party access services. Our software and services are provided “as is” without warranties regarding uninterrupted operation or error-free performance.
10.2. We are not liable for computer malfunctions, lost internet connections, or unauthorized attempts to access our services. You are responsible for ensuring the reliability of your own internet connection and device.
10.3. While we aim to provide accurate and reliable services, we do not guarantee uninterrupted functionality. If a system error occurs (e.g., incorrect bet settlement or number generation), we reserve the right to void affected bets and transactions.
10.4. If you encounter a fault in our service, please report it to Customer Support. We will make reasonable efforts to resolve the issue promptly.
10.5. We are not responsible for any losses, including lost winnings, due to service disruptions, data corruption, unauthorized access, or errors beyond our control.
10.6. We reserve the right to refuse or limit wagers at our discretion. If a wager is voided, any deducted funds will be returned to your account.
10.7. If winnings result from a system error, malfunction, or manipulation, we reserve the right to void those winnings. Any players exploiting such issues may have their accounts closed, and any funds (deposits or winnings) forfeited.
10.8. We may temporarily suspend services for maintenance or security reasons. We will make reasonable efforts to notify you in advance but are not liable for any losses resulting from suspensions.
10.9. In the event of a system malfunction, all bets may be voided at management’s discretion. Refunds may be issued at our sole discretion.
10.10. If an error results in overpayment to your account, we reserve the right to recover the excess funds. If your account balance is insufficient, we may request reimbursement, cancel pending transactions, or take further action as necessary.
11.1. Event Outcomes
The winner of an event is determined on the date of settlement. Protests or overturned decisions will not affect wagers.
Results are final after 72 hours, and corrections due to human or system errors will only be made within this period.
11.2. Account Transactions
Players are solely responsible for their account transactions.
Completed transactions cannot be modified or reversed.
We do not accept liability for missing or duplicate wagers.
Players should verify their transaction history after each session.
11.3. Market and Product Availability
We reserve the right to remove any market or product from our platform.
11.4. Bonus and Promotion Terms
Participation in Jumba Bet Casino promotions implies acceptance of the General Terms and Conditions for Bonuses, Tournaments, Competitions, and Promotions.
Bonus Terms and Conditions are subject to change. Players are responsible for reviewing them regularly.
11.5. Bonus Eligibility
Employees and immediate family members of The Genesys Club and affiliated companies cannot participate in promotions.
Free player bonuses are limited to one per person, household, IP address, email, and shared computer environments.
Players who have not made a deposit can only withdraw winnings from bonuses after making a real money deposit.
No withdrawal is permitted if there are active or pending bonuses with withdrawal restrictions.
11.6. Bonus Limitations and Restrictions
Only one free bonus per casino account is allowed where no deposit is required.
A deposit match bonus must be claimed within five minutes of the deposit or if at least 75% of the original deposit remains.
Bonuses over 100% have a maximum withdrawal of $1,000; free bonuses and tournament wins are limited to $100.
Free spins must be played before wagering the deposit; winnings will be forfeited if this rule is violated.
Players cannot claim two consecutive non-deposit bonuses without making a $20 deposit between claims.
Promotional offers must be claimed in the specified order; players cannot claim multiple options for the same promotional period.
11.7. Wagering Requirements
Different games contribute different percentages toward wagering requirements:
Slots / Keno / Scratch Cards: 100%
Roulette / Three Card Poker: 50%
Baccarat: 25%
Video Poker: 10%
Blackjack / Craps: 5%
No-deposit bonuses require a 60x playthrough before withdrawal.
All discrepancies in account funds may result in withdrawal restrictions and account review.
11.8. Withdrawal Restrictions on Bonuses
Free spins winnings carry a maximum withdrawal of $100.
Withdrawals from non-deposit bonuses must adhere to a 5x maximum cash-out rule.
To withdraw tournament or leaderboard winnings, a prior deposit must have been made.
11.9. Bonus Abuse and Fraud Prevention
Players engaging in bonus abuse may be denied future bonuses.
Accounts with misleading information or a history of chargebacks may be closed.
Withdrawals are subject to audits, and we reserve the right to reclaim bonuses or winnings from failed audits.
Promotional terms apply solely to the specified account and cannot be transferred.
11.10. Welcome Bonus and Promotions
New players are eligible for a first deposit match bonus, subject to advertised terms.
A 60x playthrough requirement applies before withdrawals.
The maximum withdrawal for deposit bonuses varies based on the percentage match.
Welcome bonuses are limited to one per person, household, and IP address.
11.11. Game Medal Promotions
To qualify, a player must deposit at least $20 on the day of the medal award.
Medal prizes are not available when playing with free money or bonus money.
Players can win only one medal prize per day, based on the highest value earned.
Winnings from medal promotions have a 60x wagering requirement and a $100 maximum withdrawal.
11.12. Bonus Claim and Compliance
Players must claim bonuses within the promotion period; bonuses are not credited automatically.
Any attempt to circumvent bonus rules, such as hiding funds in feature rounds, will result in forfeited winnings.
11.13. Prohibited Activities
Hedging: Placing wagers on conflicting outcomes to minimize losses is not permitted.
Unfair Winnings Strategies: Any method designed to exploit the system unfairly is prohibited.
Collusion: Working with others to gain an unfair advantage is strictly forbidden.
Suspicious Activity: We reserve the right to close accounts and withhold winnings if suspicious activity is detected.
11.14. Progressive Jackpot Restrictions
Progressive jackpot winnings derived from free bonus money or promotional funds are not eligible for payout.
11.15. General Conditions
All promotional terms are subject to Eastern Standard Time (GMT +2).
Non-compliance with bonus rules will be considered abuse and may result in forfeited winnings.
The casino reserves the right to modify, suspend, or cancel any promotion at its discretion.
By participating in Jumba Bet Casino’s promotions, players agree to these terms, ensuring fair play and transparency across all offerings.
12.1. Any communication or notice you send to us under these Terms must be submitted via the Customer Support form available on the Website.
12.2. We will communicate with you by posting notices on the Website and/or sending emails to your Registered Email Address, unless otherwise specified in these Terms. The method of communication will be at our sole discretion.
12.3. All communications and notices exchanged between you and us must be in writing, in English, and sent from and to the Registered Email Address associated with your Account.
12.4. We may occasionally send you emails regarding betting opportunities, promotional offers, and other information related to Jumba Bet. By accepting these Terms during registration, you agree to receive such emails. You may opt out at any time by contacting Customer Support.
We are not liable for any failure or delay in providing our Service due to unforeseen circumstances beyond our control (“Force Majeure”), despite reasonable preventive measures. These may include, but are not limited to, acts of God, labor disputes, power outages, government actions, telecommunication failures, or third-party disruptions. In such cases, we reserve the right to suspend or cancel the Service without liability.
14.1. To the fullest extent permitted by law, we are not liable for any foreseeable direct or indirect losses unless caused by our legal breach (including negligence causing death or personal injury). We are not responsible for losses caused by:
Your own actions or decisions;
Unrelated third parties (e.g., network issues, device malfunctions);
Unavoidable circumstances beyond our reasonable control.
14.2. If we are found liable, our total liability to you will not exceed the lesser of:
The total value of the bets/wagers placed via your Account that relate to the issue;
USD $500 (or equivalent in your local currency).
14.3. We strongly advise you to:
Verify the compatibility of our Service with your device before use;
Use appropriate security measures, including antivirus software.
15.1. If we suspect or receive evidence that you were under 18 (or the legal age in your jurisdiction) when placing bets, your Account will be locked, and an investigation will follow. If confirmed, we will:
Retain all winnings and forfeit them to the Gaming Commission;
Demand repayment of any winnings received while underage;
Return your non-winnings deposits or, at our discretion, hold them until you turn 18, deducting transaction fees where applicable.
15.2. This also applies if you are over 18 but betting from a jurisdiction with a higher minimum legal age.
15.3. If we suspect fraudulent misuse of this clause, we reserve the right to take necessary action, including notifying law enforcement.
We pursue legal and contractual action against any Customer involved in fraud, dishonesty, or criminal acts. Payments will be withheld, and the Customer must indemnify us for any direct or indirect losses resulting from fraudulent activity. Suspected fraudulent accounts may be reported to relevant authorities.
17.1. Unauthorized use of our name and logo may lead to legal action.
17.2. We own all rights to our technology, software, and business systems. You may not use your profile for commercial gain or select inappropriate Account names.
17.3. You may not use our branding, trademarks, or odds for commercial purposes or in ways that may cause confusion or harm our reputation.
17.4. Unauthorized copying or monitoring of our content is prohibited and may result in legal action.
18.1. We grant you a limited, non-transferable, non-exclusive license to access and use our Service for personal, non-commercial purposes only. This license ends if you violate these Terms.
18.2. Except where expressly permitted, you may not modify, distribute, sell, reproduce, or exploit any part of the Service.
18.3. Unauthorized use of our Service may result in civil or criminal penalties.
19.1. You must not engage in any unlawful, harmful, or inappropriate behavior (“Prohibited Behavior”).
19.2. Engaging in Prohibited Behavior may result in immediate termination of your Account and potential legal action.
19.3. Prohibited Behavior includes but is not limited to:
Sharing false, misleading, or unlawful content;
Engaging in illegal activities, spreading viruses, or harming minors;
Posting offensive or copyrighted content without authorization;
Interfering with our Service, engaging in fraud, or impersonating others;
Sending spam, unsolicited promotions, or creating fake accounts.
This list is not exhaustive, and we reserve the right to investigate and take necessary action.
Our Service may link to third-party websites. We are not responsible for their content, accuracy, availability, or policies. You should review their terms before use.
21.1. If you have concerns, contact our Customer Support using your Registered Email Address.
21.2. We are not liable for any response or action taken in response to complaints.
21.3. If you dispute a bet settlement, notify us within three (3) days. No claims will be considered afterward.
21.4. Our Customer Support team will attempt to resolve disputes. If unresolved, the matter will be escalated to management.
21.5. Complaints and disputes remain confidential.
21.6. If unsatisfied, you may escalate the matter to the relevant regulatory authority.
You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations to a third party at our discretion.
If any provision of these Terms is deemed invalid or unenforceable, it will be modified to the extent necessary to remain enforceable. The remainder of the Terms will continue in full effect.
If you breach any material term of these Terms, we may suspend or terminate your Account without notice. We will notify you of any such action taken.
25.1. These Terms remain in effect while you use the Service and survive Account termination.
25.2. Words in the singular include the plural, and gendered terms apply to all genders.
25.3. Our failure to enforce any provision does not constitute a waiver of that provision.
25.4. By using our Service, you confirm that you have read, understood, and agreed to these Terms.
25.5. If discrepancies exist between different language versions of these Terms, the English version prevails.
25.6. These Terms are governed by the laws of England and Wales.
25.7. These Terms represent the entire agreement between you and us regarding your use of the Service, superseding all prior agreements.
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